Automate inbound and outbound business calls with an AI voice agent that understands intent, answers questions, completes approved workflows and escalates with context when human expertise is needed.
Choose the experience that fits your business today, from everyday AI call coverage to more advanced workflow automation and call handling.
For higher-volume or more complex environments that need connected systems, configurable workflows, analytics and contextual escalation.
For businesses that want simple, always-available call coverage for routine questions, scheduling, lead capture and everyday customer interactions.
Available capabilities depend on configuration, integrations and your TouchTone Business service package.
Connect conversations to real business outcomes. TouchTone AI Voice Agent can engage callers, follow workflows, access approved knowledge and complete routine tasks from start to finish.
Answer inbound calls, place outbound calls and manage natural, context-aware conversations.
Learn more →Connect calls to approved workflows, knowledge and business systems so conversations can move work forward.
Learn more →Automate high-volume workflows, improve response times and give live teams more time for complex work.
Learn more →From basic inquiries and scheduling to advanced support and operational workflows, TouchTone AI Voice Agent is available whenever your customers need it.
Recognize what callers need through natural conversation.
Follow approved workflows, gather information and complete tasks.
Use interaction insights to refine experiences and performance.
A single conversation, start to finish — no transfers, no repeated information.
Start with a focused use case and expand over time as your processes, data and customer experience strategy evolve.
Engage prospects, collect key information, route opportunities and schedule next steps.
Deliver consistent answers and complete routine requests without unnecessary transfers.
Handle status updates, confirmations, reminders, intake and other high-volume processes.
Support peaks, after-hours demand and overflow while giving human agents better context.
Natural conversation, real-time system access and workflow automation — without forcing every routine call onto a live agent.
The goal is not to remove people from the customer experience. TouchTone AI Voice Agent handles repeatable, rules-based calls so your team can spend more time on exceptions, complex conversations and the work that benefits from human judgment — with context carried over when escalation is needed.
Routine requests — scheduling, status checks and common questions — can be handled start to finish without tying up a person.
Sensitive or ambiguous requests can be configured to check in before anything is completed.
Anything outside the agent's scope goes to your team with the transcript and context already attached, so people can focus on resolution instead of repetition.
TouchTone AI Voice Agent can be configured to identify itself as an automated assistant and follow your organization's recording, consent and escalation requirements — configured to your policies, not ours.
The underlying platform combines independently audited security controls, encryption and configurable data handling for organizations with demanding security and compliance requirements.
Built on a platform with independently audited security controls, verified to operate effectively over an extended audit period.
BAAs are available for eligible healthcare deployments that require protected health information safeguards.
Supports data-processing controls, consent and data-subject rights for applicable GDPR deployments.
Call data is encrypted using TLS as it moves across the platform.
Supports access, correction and deletion requests for California residents.
Customer recordings, transcripts and summaries are not used to train or evaluate core AI models. Limited authorized review may occur for support, security and troubleshooting.
These controls describe the underlying technology platform used to deliver TouchTone AI Voice Agent. Availability of specific reports, agreements and compliance support depends on the deployment and customer requirements.
Let's identify the calls and workflows that TouchTone AI Voice Agent can automate for your organization.