Automate inbound and outbound business calls with an AI voice agent that understands intent, answers questions, completes approved workflows and escalates with context when human expertise is needed.
TouchTone AI Voice Agent gives you two ways to put AI call handling to work: a configurable Web App for advanced workflows and a Mobile App for everyday, on-the-go coverage.
For higher-volume, integrated call handling where the AI Voice Agent can follow approved workflows, access connected systems and escalate with context.
For businesses that want natural call coverage and everyday front-line assistance from a mobile-first experience.
Available capabilities depend on configuration, integrations and your TouchTone Business service package.
Connect conversations to real business outcomes. TouchTone AI Voice Agent can engage callers, follow workflows, access approved knowledge and complete routine tasks from start to finish.
Answer inbound calls, place outbound calls and manage natural, context-aware conversations.
Learn more →Connect calls to approved workflows, knowledge and business systems so conversations can move work forward.
Learn more →Automate high-volume workflows, improve response times and give live teams more time for complex work.
Learn more →From basic inquiries and scheduling to advanced support and operational workflows, TouchTone AI Voice Agent is available whenever your customers need it.
Recognize what callers need through natural conversation.
Follow approved workflows, gather information and complete tasks.
Use interaction insights to refine experiences and performance.
A single conversation, start to finish — no transfers, no repeated information.
Start with a focused use case and expand over time as your processes, data and customer experience strategy evolve.
Engage prospects, collect key information, route opportunities and schedule next steps.
Deliver consistent answers and complete routine requests without unnecessary transfers.
Handle status updates, confirmations, reminders, intake and other high-volume processes.
Support peaks, after-hours demand and overflow while giving human agents better context.
Every deployment defines exactly when the agent completes a task on its own, when it checks in first, and when it hands the conversation to your team — with the full context carried over, nothing repeated.
Routine requests — scheduling, status checks, common questions — get handled start to finish.
Sensitive or ambiguous requests can be configured to check in before anything is completed.
Anything outside the agent's scope goes to your team with the full conversation already attached.
TouchTone AI Voice Agent can be configured to identify itself as an automated assistant and follow your organization's recording, consent and escalation requirements — configured to your policies, not ours.
The platform behind TouchTone AI Voice Agent is independently audited and built to meet the requirements of healthcare, financial services, insurance and government customers.
Built on a platform with independently audited security controls, verified to operate effectively over an extended audit period.
Business Associate Agreements (BAAs) are available for healthcare customers handling protected health information.
Meets requirements for lawful data processing and data subject rights under GDPR.
Call data is encrypted using TLS as it moves across the platform.
Supports access, correction and deletion requests for California residents.
Customer recordings and transcripts are never used to train or evaluate AI models.
These certifications and controls describe the underlying technology platform used to deliver TouchTone AI Voice Agent. Documentation, including applicable security reports and agreements, is available on request.
Let's identify the calls and workflows that TouchTone AI Voice Agent can automate for your organization.